bianca_nieves — growth_case_studies.md — 2018–2026
// type help to see what this does
load case_studies --author="bianca nieves" --years=10

Bianca
Nieves

Growth  ·  Demand Gen  ·  Pipeline Architecture

I build demand gen engines for AI and B2B SaaS companies that need to grow fast without burning budget to do it. Over 10 years I have taken four companies from zero pipeline to Series A, cut CAC by as much as 65%, and generated over $42M in combined pipeline across B2B SaaS, AI, healthcare, real estate, and education.

$42M+
combined pipeline
65%
max CAC reduction
series A contributions
11yr
B2B SaaS experience
> where do you want to start?
the inventing room // Build the engagement you actually need.

Nine items, four engines underneath: a classification engine (reviews, calls, dispositions), a scripted audit engine (ad accounts at scale), an answer-engine panel, and a draft-zero writing system. Each engine wears different clothes per buyer. That's what makes this deliverable solo.

or // build the engagement yourself

There is a room where the machine does the thinking out loud.

Bring the problem. Choose the ingredients. The machine assembles them under nine laws and argues back when you are wrong. You leave with a formula that has a serial number.

terminal // awaiting entry
> invent

I work inside whatever stack a client already runs. These are the instruments currently in rotation.

data + enrichment
Clay  ·  Apollo  ·  ZoomInfo  ·  Unify  ·  Clearbit
outbound + sequencing
Outreach  ·  Lemlist  ·  Instantly  ·  Smartlead
paid acquisition
Google Ads  ·  Meta Ads  ·  LinkedIn Ads  ·  TikTok Ads  ·  Reddit Ads  ·  Microsoft Ads
seo + geo
Profound  ·  Ahrefs  ·  Semrush  ·  Screaming Frog  ·  Search Console
measurement
GA4  ·  PostHog · live  ·  Looker Studio  ·  Segment  ·  server-side conversions
crm + lifecycle
Salesforce  ·  Salesforce Marketing Cloud  ·  HubSpot  ·  Klaviyo  ·  Customer.io
automation + ai ops
n8n  ·  Zapier  ·  Make  ·  Claude Code  ·  Claude API  ·  ChatGPT  ·  Wisprflow
design + web
Figma  ·  Webflow  ·  Framer  ·  WordPress
calls + revenue intelligence
RingCentral  ·  CallRail  ·  Invoca  ·  Gong
engines // three machines, one player
sorter // classification engine
exhibit // invented sample — no client data
waiting
panel // headline review
exhibit // invented sample — no client data
waiting
scoreboard // share of voice
exhibit // invented sample — no client data
waiting
// view for
today's build //  how I'd run this project now workflow //  a rule or method from the engagement itself
01 // case study
US Fertility
Fractional VP Marketing
Apr 2026 – Jul 2026  ·  PE-Backed Healthcare Network  ·  Multi-Brand Fertility Platform
Joined during a network-wide marketing and measurement rebuild spanning more than 20 fertility practices. Led the operating strategy across paid acquisition, funnel measurement, online scheduling, lifecycle marketing, agency governance, and executive reporting. The mandate was to create a clearer path from media spend to qualified lead, scheduled new-patient visit, and kept appointment across a fragmented data and vendor environment.
20+
practice brands supported
70
call-center agents in the acquisition funnel
99%
email deliverability restored
6
major cross-functional workstreams
Role highlights
  • Rebuilt the measurement framework around qualified leads, service-line intent, disqualification reasons, scheduled NPVs, and kept appointments
  • Audited fragmented Google Ads accounts and identified brand spend being misclassified inside non-brand campaigns
  • Designed a server-side conversion and identity framework connecting Salesforce, Meta, analytics, scheduling, and call-center data
  • Led online scheduling and SMS implementation for the network's largest Florida practice, then adapted the operating logic for its New York practice
  • Restored Salesforce Marketing Cloud deliverability to 99% through suppression, warm-up, throttling, and authentication improvements
  • Developed budget-reallocation rules based on spam, disqualification, geography, service area, and qualified lead cost
  • Governed agencies and vendors across paid media, SEO, web, creative, call tracking, CTV, and marketing automation
  • Produced the executive performance review used to align leadership on measurement gaps, account structure, creative constraints, and the path forward
initiative // Measurement and Reporting Rebuild

The network lacked a consistent definition of performance across practices, agencies, Salesforce, analytics, and the call center. Built a shared funnel taxonomy covering lead submission, qualification, service-line intent, scheduled NPV, kept appointment, spam, duplication, and service-area exclusions.

The work shifted reporting away from blended CPL and toward qualified demand, appointment conversion, and the operational reasons leads failed to progress.

initiative // Paid Search Consolidation

Audited practice-level media accounts and found fragmented campaign structures, inconsistent conversion values, and brand traffic hidden inside non-brand reporting. Developed a consolidation plan covering portfolio bidding, location assets, conversion values, negative keywords, geographic controls, and qualified-lead economics.

Search represented the majority of media spend, making structural accuracy more important than surface-level campaign optimization.

initiative // Online Scheduling and Lifecycle

Led the implementation of online scheduling and SMS for the network's largest Florida practice across eligibility logic, consent, Salesforce lead creation, patient matching, and appointment follow-up. Adapted the model for its New York practice, where treatment eligibility, geography, age, and service-line rules differed.

The system required marketing, operations, legal, Salesforce, call-center, and clinical workflows to operate as one acquisition experience.

today's build // the disqualification taxonomy

When I built the disqualification taxonomy at US Fertility, I did it the slow way. I read through disposition notes from a 70-agent call center until the same twelve reasons kept coming up: out of the service area, didn't meet age or eligibility rules, insurance didn't match, price shock, wrong service line, already a patient, spam, duplicates. If I ran the same project today, it would take days instead of weeks.

The first step is de-identification, and it happens before anything reaches a model. A script strips out names, phone numbers, and dates of birth, and the model itself runs in an environment covered by a BAA. Then I run the classification twice, with two differently worded prompts, and only keep the labels where both passes agree. The 10 to 15 percent where they disagree is the part I read myself, and it's usually where the most useful findings live. Agents tend to log "not ready yet" and "not qualified" the same way, but those two need opposite treatment. One goes into nurture, the other gets excluded from targeting. A model can't reliably make that call, so I do.

Once the taxonomy is confirmed, every reason gets tied to a media action: geographic exclusions, negative keywords, changes to the form, or budget rules based on what a qualified lead costs by reason.

today's build // reading twenty ad accounts at once

The audit I ran across US Fertility's practice-level Google Ads accounts turned up brand spend sitting inside non-brand campaigns, which changed the real economics on about 75 percent of the network's media spend. I found it by reading accounts one at a time. Today I'd read them all at once.

A script pulls every search terms report through the API into a single table. Simple text matching against each practice's brand terms, clinic names, sub-brands, and common misspellings handles most of the volume. A model only looks at the queries text matching can't decide, like a doctor's last name plus a city.

The one call I'd never hand to a model: in a network built through acquisition, a physician's name only counts as a brand term if that physician came with the deal and stayed. If they left, searches on their name are now sending your budget toward a competitor. No model knows the acquisition history, so that classification happens against the org chart, by hand.

workflow // the fence

There's a rule I work by when AI enters a HIPAA environment: models can read what patients have already said, and people write everything patients will read. At US Fertility, every patient-facing surface, the scheduling flows, SMS, consent language, and lifecycle email, was written by humans and reviewed through legal and clinical workflows. That rule is also what lets the analytical work move quickly. When it's clear from the start what will never be automated, the compliance conversation gets short.


02 // case study
Mage Legal
Fractional Demand Gen Lead
Dec 2025 – Present  ·  Seed  ·  Legal Tech / AI  ·  Founded by former Kirkland & Ellis partner
Lead demand gen and paid media for an AI platform for M&A contract diligence. Own the full paid stack targeting M&A partners at AmLaw 100 and 200 firms.
10×
conversion rate lift
0.5→5%
CR improvement
$40
LinkedIn CPA (below benchmark)
Results
  • Increased conversion rate 10x from 0.5% to 5% through campaign restructuring and landing page optimization
  • Drove LinkedIn Ads CPA to $40, below industry benchmarks for legal tech B2B
  • Architected competitor campaign structure and negative keyword buildout to improve spend efficiency
  • Developed sales sequences targeting M&A partners at AmLaw firms with long, complex sales cycles
today's build // partner lists built from deal cadence

At Mage Legal, the sequences targeted M&A partners at AmLaw 100 and 200 firms, where sales cycles run long and diligence pain builds quietly in the background. If I built those lists today, I'd tier the audience by deal cadence. Clay runs the enrichment, and a model reads each partner's announced deals and sorts them by sector, size, and how often they close. A mid-market partner doing eight add-on acquisitions a year is living with diligence pain constantly. A partner on one megadeal has a floor of associates to absorb it. Every message references one real deal from the partner's own record, and I edit each one before it goes out.

There's a check I'd never skip: "partner" covers equity, non-equity, and income roles, and they have very different authority over spending on tools. No data vendor labels that reliably, so I verify the top accounts against the firm's structure before a sequence runs. A perfectly personalized message to someone without budget still converts at zero.

today's build // the credibility panel

The jump from 0.5 to 5 percent conversion at Mage came from restructuring the campaigns and testing landing pages against real traffic. What I'd add today is a filter that runs before any money gets spent. I generate variants under a fixed set of constraints, bar-compliant language, no outcome claims, and the vocabulary an M&A partner actually uses. Then each variant goes past a panel of simulated reviewers prompted to behave like skeptical AmLaw partners looking for a reason to close the tab.

The panel has one job: catching the variant with a wrong term of art or an overclaim before it burns budget failing in public. Real traffic still picks the winners. Models are good at spotting copy an expert would find amateurish, and much worse at predicting what converts, so I use them for the first job only.


03 // case study
Adomo Health
Fractional Growth Marketer
Jun 2024 – Present  ·  Healthcare  ·  B2B Practice Acquisition + B2C Concierge HNWI
Led paid and outbound growth for two healthcare brands: a B2B practice acquisition program targeting clinicians, and a concierge medical practice serving HNWI across Manhattan, the Hamptons, CT, and NJ.
$4M
total pipeline
52
new patients @ $50K ACV
$2.6M
new revenue (B2C)
60
new practices onboarded
Channels
LinkedIn Ads Google Ads Meta Ads Lemlist Outbound B2B Practice Targeting HNWI B2C
today's build // outbound at concierge scale

The outbound program for the concierge medical practice brought in 52 patients at a $50K average, about $2.6M in new revenue, from a small universe of households across Manhattan, the Hamptons, Connecticut, and New Jersey. At that size, what I'd change today is the economics of the first line. Clay enriches each prospect from public sources like executive bios, board seats, foundation pages, and published interviews. A model drafts an opening line from one verifiable public fact, and then I rewrite every message myself before it sends. The model solves the blank page across two thousand prospects. I still own every word that goes out.

The rule that keeps this from going wrong: I only reference things a person has chosen to publish about themselves. Interviews, bylines, their foundation's website. Property records and donation databases stay out no matter what the model finds, because at this price point, one message that feels like surveillance ends the relationship before it starts.

today's build // targeting practices that can say yes

Sixty practices came through the acquisition program. What I'd change today is making sure outreach only ever reaches practices that are structurally able to accept it. NPI registry and state license data narrow the field by specialty and geography. Then a model reads each practice's website for signs of ownership: MSO or PE language in the footer, branding that matches a known platform, a careers page that routes to a parent company. Independent practices move forward, and acquired ones come off the list before an email spends any goodwill.

One caution from experience: stale websites lie. A practice acquired eight months ago is often still running its old site, so I verify the top of the list against acquisition announcements by hand before anything sends.


04 // case study
GitStart
Founding Growth Lead
Apr 2024 – Apr 2025  ·  YC S19  ·  Seed  ·  Developer Tools / AI
Founding growth hire at a YC-backed outsourced engineering platform. Built the demand gen engine from scratch, applying AI-native workflows and Clay-based enrichment to developer acquisition. First mover applying LLM workflows to outsourced engineering acquisition.
$110
CPL (from $750)
pipeline in 2 quarters
30%
faster time-to-lead
Role highlights
  • Reduced CPL from $750 to $110 through paid acquisition redesign, audience segmentation, and funnel optimization
  • Grew qualified pipeline 4x within the first two quarters
  • Cut time-to-qualified-lead 30% using Clay and Unify for account enrichment
  • Launched AI-powered developer acquisition campaigns as first mover applying LLM workflows to outsourced engineering
  • Extended demand gen to GEO, adapting technical content for visibility across ChatGPT, Perplexity, and Claude
  • Leveraged Reddit as a developer acquisition channel, targeting engineering subreddits
workflow // GEO with a scoreboard

At GitStart I extended demand gen to the answer engines, adapting technical content for visibility in ChatGPT, Perplexity, and Claude. The pages that worked were written as direct answers, with the claim, the evidence, and the named entities close together, because these engines lift passages, and they lift the passages that settle a question cleanly. The bigger lever was repetition across independent surfaces. The same positioning showed up in the docs, on GitHub, and in community threads, because the engines trust an association they can find in several places more than anything a company says about itself on its own site.

The measurement layer I run now is a recurring panel: a fixed set of buyer-intent prompts asked of all three engines on a schedule, with citations logged, so share of voice becomes a number that moves over time. And the content takes a real position on contested questions, the offshore-quality debate being the big one, because the engines cite sources that resolve a disagreement and pass over explainers that stay neutral.

workflow // Reddit with human hands

Reddit worked as an acquisition channel at GitStart because every reply came from a person, from an account with real posting history. Engineering subreddits are quick to spot anything that smells automated, and once an account is burned, it's gone. The layer I'd add now sits before the human: a model reads thread activity and sorts intent into venting, seeking recommendations, or actively evaluating, so only the top two tiers reach me. Reading the room stays my job. Some qualified threads are traps, already hostile enough that a helpful reply turns into a pile-on, and passing on those is often the right call. Replies into the right threads cost almost nothing in media terms, which is part of how blended CPL came down from $750 to $110.


05 // case study
Humanly
Head of Demand Generation
Mar 2023 – Mar 2024  ·  YC W20  ·  Seed → Series A  ·  HR Tech / AI
Joined as the founding marketer during its seed-to-Series A journey. Closed $1.8M in revenue while building $6M in pipeline. Cut CAC 65%, improved lead-to-customer conversion 35%, and delivered a full brand overhaul and Webflow migration that tripled lead capture and grew organic traffic 50%.
$1.8M
revenue closed
$6M
pipeline built
65%
CAC reduction
35%
conversion improvement
200%
ROAS improvement
Role highlights
  • Exceeded Series A metrics after being hired to bridge to it, contributing directly to the $2M+ fundraise
  • Cut CAC from $1,000+ to $350 through GTM process optimization across paid, PR, events, and content
  • Led full rebrand and WordPress-to-Webflow migration, tripling lead capture and lifting organic traffic 50%
  • Deployed ABM campaigns that shortened sales cycles 20%
  • Relocated to Seattle to open Humanly's first in-person office
campaign // RecFest Nashville — Multi-Day Activation

RecFest is oversaturated. Every brand competes with similar booth designs and similar AI promises. Treated the conference as a temporary cultural environment to shape, not a funnel to extract from. Strategy ran three layers: intellectual intrigue during the day, cultural immersion in the evening, social bonding after hours.

The ethical AI Zoltar activation
  • Interactive installation inviting attendees to ask questions about the future of hiring and automation
  • Reframed AI away from hype and toward responsibility — created curiosity without forcing a sales conversation
  • Consistently drew crowds and sparked conversations that went deeper than product features
Cultural extension: Grand Ole Opry + rooftop dinner
  • Hosted a group outing to a live Opry show — cultural shorthand for Nashville, created emotional texture
  • Conversations shifted from "what do you sell" to "how do you think"
  • Noticeably higher response rates in post-event follow-ups

06 // case study
Arist
VP of Growth
Jan 2021 – Jun 2022  ·  YC S20  ·  Seed → Series A  ·  B2B SaaS / L&D
Joined as the first growth hire beyond the founding team. Built the revenue operation from scratch, generating $9M+ in qualified pipeline and $2M in new bookings within 18 months. Owned the full demand gen stack: paid, events, content, PR, partnerships, and team management. Contributed directly to a successful Series A.
$2M
ARR in 18 months
$9M+
pipeline generated
65%
CAC reduction
12×
industry open rates
221×
avg CTR vs benchmark
Role highlights
  • Took Arist from $0 to $2M ARR in under 18 months as the first non-founding hire
  • Scaled operations from solo to a 12-person hybrid team, cutting CPL by 45%
  • Engineered a unified lead scoring framework that aligned sales and marketing across the full funnel
  • Secured strategic partnerships with CLO, ATD, and SHRM, driving 30% of total pipeline through co-branded ABM
  • Produced a 2,000-person virtual L&D conference during COVID, driving $1.2M in deals from a single event
  • Co-hosted thought leadership workshops with Craft Ventures and LinkedIn for Startups
campaign // LinkedIn — Jul–Aug 2021 — $24,990 spend
428K
impressions
1.81%
CTR vs 0.58% benchmark
822
conversions
$30.40
cost per conversion
Sponsored InMail standout
  • Open rates 1,208% above LinkedIn benchmarks
  • Click-through rates 22,179% above LinkedIn benchmarks
  • 57% CTR and 57% open rate against a platform benchmark max threshold
  • 17% of clickers from Engineering function, validating audience targeting precision
Top campaigns by CTR
  • Micro 2021 InMail Lead Form: 63.51% CTR, 68.25% engagement rate
  • Arist General Outreach: 59.57% CTR, 61.72% engagement rate
  • Arist Workshop CLO: 50.07% CTR, 56.28% engagement rate
campaign // Training Industry Webinar

Single flagship webinar anchored to a live industry tension: training teams being asked to prove ROI under tightening budgets. Distribution was light-touch: partner email lists, organic LinkedIn, narrow paid amplification to senior L&D titles only, calendar-driven reminders.

1,500
RSVPs
66%
attendance rate
1,000
live attendees
campaign // Physical Activation — Salt Lake City Convention Center

At a saturated HR conference, the constraint was capturing attention off the show floor without burning paid spend. Parked an ice cream truck outside the convention center entrance during the lunch window. Free ice cream, QR code lead capture, no pitch.

500
qualified leads
90min
peak capture window
↓↓
CPL vs paid sponsorship

07 // case study
CodePath
Digital Marketing Manager
Jan 2020 – Dec 2020  ·  YC Non-Profit  ·  Tech Equity
First digital marketing hire. Grew qualified applicants 45% and secured 15+ corporate partnerships through paid acquisition, SEO, and social. Helped establish CodePath as one of the only YC-backed nonprofits operating at scale in tech equity.
45%
applicant growth
15+
corporate partnerships
Role highlights
  • Established CodePath's foundational acquisition engine from scratch as first digital marketing hire
  • Grew qualified applicants 45% for flagship summer CS programs
  • Filled CS courses for underrepresented students nationwide through dedicated enrollment campaigns
  • Secured 15+ corporate partnerships, elevating CodePath's credibility in tech and education
  • Ran Reddit acquisition campaigns targeting CS students and underrepresented applicants

08 // case study
Make School
Digital Marketing Manager
Jan 2019 – Jan 2020  ·  YC W12  ·  Series B → Series C  ·  EdTech
Led user acquisition and demand generation for a YC-backed applied CS program. Scaled annual applicants from hundreds to thousands, improved application-to-enrollment conversion 22%, and drove a single Reddit AMA to $2.3M in bookings.
$7M
pipeline revenue
40%
YoY enrollment growth
22%
conversion improvement
35%
CPL reduction
campaign // Reddit AMAs — Community-Led Enrollment

Structured AMAs in relevant subreddits with instructors and operators as speakers. Pre-planned subreddit selection, timing, objection responses, and subtle CTAs. Designed to be genuinely useful first, promotional second.

$2.3M
bookings attributed
31
enrolled students
$75K
LTV per student

AMA traffic skewed toward motivated, self-selecting learners. Downstream LTV exceeded paid channels despite lower top-of-funnel volume.


09 // case study
Botsociety
Head of Marketing
Jan 2018 – Jan 2020  ·  500 Startups  ·  Pre-Seed → Acquisition by Google  ·  Conversational AI
First North American hire. Scaled the conversational AI design tool from $0 to $980k ARR in two years, culminating in acquisition by Google. Built the marketing function from scratch, growing a 15,000-person design community and establishing Botsociety as the authority in conversational AI design.
$980K
ARR at acquisition
pipeline growth from zero
15K+
community members
70%
demo spike (Amazon panel)
Role highlights
  • Scaled Botsociety from $0 to $980k ARR in two years → acquisition by Google
  • Launched Design the Future editorial series with Google, TED, Vox, and Quartz
  • Built Botsociety for Education, adopted by NYU, Brown, and 15+ institutions
  • Hosted 12 Voice UX events across SF, NYC, Seattle, Austin, and Boston with Fortune 500 speakers
  • Hosted ML panel with Amazon during the Alexa boom, driving a 70% spike in demo requests in a single month
  • Directed the Pillow Project in partnership with Brown University
  • Drove 300% YoY engagement growth across SEM, retargeting, and Facebook campaigns